Frequently Asked Questions (FAQs)

Find answers to common questions about our services, pricing, and how everything works.

We’re here to support your journey

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FOR PATIENTS

Patients

Everything you need to know before, during, and after your lab test.

FOR PROVIDERS

Providers

Answers to help you deliver faster, clearer, and more informed care.

FOR PARTNERS

Partners

Working together to expand access, quality, and innovation in diagnostics.

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New to Genex?

Speak to our team to discuss your cancer strategy and Genex's solution.

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If you need help with your account, have questions for your care team, or have other service-related issues, we're here.