Getting Results

Results are available in your personal account on the website, in the mobile app, and can also be sent to you via the official Genex Telegram bot if your phone number is linked to your account.

Delays are most often caused by incomplete profile information. Please check that your details in the Genex Patient account are up to date. If the problem persists, contact our support team.

This is possible if you have the appropriate access. Go to the Dependants section and select the relevant patient.

Most results are ready within one business day. The turnaround time for a specific test is listed in the test catalogue on our website.