The up-to-date holiday schedule (Navruz, Eid al-Adha, etc.) is published on the Genex homepage and on our social media channels.

The laboratory is open Monday to Friday from 08:00 to 17:00, and on Saturday from 08:00 to 15:00. The laboratory is closed on Sundays.

All addresses and geolocations of our collection points are available in the Contacts section on the website and in our Telegram bot.

You can cancel your appointment via the link in your confirmation email or through your Genex Patient account. Please have your confirmation number ready.

You can change the date or time in the My Appointments section of your personal account. Keep your confirmation number handy.

Go to the Appointments section on the website, select a date and time, and follow the on-screen instructions. Save your confirmation number for future reference.

Yes, you can arrange a Home Visit service through our website or by calling our contact centre. For morning collections, we recommend submitting your request the day before your planned visit.